Querying The Engagement History API With Firefox RESTClient
The Engagement History API is an API that is available from LivePerson, and it allows for you to search, filter, and keep copies of chat transcripts and the related data, such as visitor information, agent information, and much more.
Before writing any code to start querying the API, it can be useful to use a tool that will allow for you to connect to the API in seconds.
This article discusses how you can use the RESTClient query to the Engagement History API. To read the article, click here: https://connect.liveperson.com/content/querying-engagement-history-api-firefox-restclient
I hope you enjoyed this post. If you have any questions or comments, please feel free to post them below.
Labels: Engagement History API, LE, LiveEngage, Tools
posted by Scott Westover @ Saturday, May 14, 2016
3 Comments
3 Comments:
Noticed that you have several examples of interfacing with the engagement history api on github. Do you happen to have any examples using C#? Unfortunately, I'm forced to use C# in my current situation, so I'm just looking for guidance on how to implement oauth request in C#.
Thanks
Hi J Davis,
I have just added an example of connecting to the Engagement History API in C# to my github account. You can find the example here: https://github.com/scottwestover/LiveEngageExamples/tree/master/APIs/Engagement%20History%20API/C%23-EHAPIExample
This example is using a 3rd party OAuth class to generate the OAuth header: http://cropperplugins.codeplex.com/SourceControl/latest#Cropper.Plugins/OAuth1.0/OAuth.cs
This is great Scott. Thanks so much. Your blog is full of interesting concepts. Thanks again.
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